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Patient Participation Group

The Chestnuts now has a very well established Patient Participation Group. The purpose of the group is to enable the patients to have a say in how the practice is run and what services we provide now and in the future. With the full support of the practice the PPG have undertaken health promotion days in our waiting room, helped improve our appointment system and highlighted any concerns with our facilities.

If you wish to be actively involved in the PPG or if you would like to receive our meeting minutes and practice newsletters by email, please leave your details at reception or click here to download the Patient Participation Group application form. Please return the completed form to the practice.

We meet quarterly throughout the year.

General Information

What is a Patient Participation Group?

Every PPG is unique, evolving to meet local needs. Most commonly, they work with their practices to offer the patient perspective on the services that are provided. PPG’s also help to improve communication, to encourage patients to take more responsibility for their health and to provide practical support.

Patient participation is patients working with the practice to:

  • Contribute to the continuous improvement of services
  • Foster improved communication between the practice and patients
  • Help patients to take more responsibility for their health
  • Provide practice support and help implement change

PPG's are good for:

  • Patients being responsible for their own health
  • Patients having a better understanding and knowledge of practice and staff
  • Patients benefit from improved communications with staff
  • Patients will have a constructive input for positive ideas and voice concerns

Patient Participation is not:

  • A forum for complaints or personal issues (PPG’s often reduce the number of complaints)
  • A doctors fan club
  • A time consuming activity for practice staff, the aim is to eventually be self organised

Click here to download the General Information (.doc)

Terms of Reference

The PPG will:

  1. Contribute to practice decision-making and will consult on service development and provision
  2. Provide feedback on patients needs, concerns and interests and challenge the practice constructively whenever necessary
  3. Serve as a ‘Safety Valve’ for dealing with grumbles and complaints about the practice –representing patients but also helping them to understand the practices viewpoint
  4. Assist the practice and patients by arranging voluntary groups/support within the practice and community
  5. Communicate information about the community which may affect healthcare
  6. Give patients a voice in the organisation of their care
  7. Promote good health and higher levels of health literacy by encouraging supporting activities within the practice and promoting preventive medicine
  8. Influence the provision of secondary healthcare and social care locally
  9. Fundraise for medical equipment or other facilities to improve the practice and/or fund the activities of the PPG
  10. Ensure that any communications with external organisations or the media is carried out with prior agreement of the practice

Click here to download the Terms of Reference (.doc)


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