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Complaints and Suggestions

If you have any comments, suggestions or cause to complain about our services or team, please telephone or write to the Practice Manager, Shaun Potter at The Chestnuts Surgery, stating the reason for your complaint.

·      Please be assured all complaints will be treated very seriously and will be acknowledged within three working days.

NHS England also provide a leaflet on how to make a complaint. For a copy of this leaflet please ask at the surgery reception.

We welcome any suggestions you may have on ways we might improve our service to you. Your ideas and suggestions are important in helping us to provide excellent patient care in a safe and welcoming environment with friendly staff. 

Write to us at:

Practice Manager, Shaun Potter

The Chestnuts Surgery 

70 East Street

Sittingbourne

Kent

ME10 4RU

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