Please attend appointments on time and check in using our arrival screen. Patients who are more than 20 minutes late for their appointment may not be seen.
Making Appointments - 470794 or 478788
We are open 8.30am - 6.00pm, Monday to Friday. This line is closed in the evening and at weekends.
The surgery does not open until 8 30am but the phone lines open at 8.00am for appointments, please call after 8.30am for any other queries. If you have a pre-booked appointment between 7.00am and 8.30am please press the buzzer by the door, to be let in.
We operate an appointment system offering 10-minute appointments per patient. However, if you feel that your problem is complex and time-consuming then please tell the receptionist and we will allow more time.
Appointments can be booked in advance or in the case of a genuine emergency, the same day.
If you feel that your problem can be managed by a telephone consultation, the receptionist may arrange for the doctor to call you back.
You can express a preference about which doctor you wish to see. We will make reasonable efforts to ensure that the request is met, but this may not always be possible. Should you wish to express a preference of doctor, please state who you would like to see when booking your appointment.
More GP appointments now available earlier and later in Sittingbourne and Sheppey
We are delighted to announce that from 1 October 2018, you can book to be seen by a GP, nurse and other health professionals until 8pm Monday to Friday, and at weekends and bank holidays.
This is part of a national drive to improve access to GP services and give people the opportunity to see health professionals at a time that suits them.
The appointments won’t always be at this surgery, but your notes will be available to the GP, nurse or other health professional, providing you give your consent.
To find out more, and book one of these appointments, please contact us and speak to the receptionist, who will help you see the right person for your needs.
We will offer the new appointments routinely but please tell us if you particularly need a Saturday, Sunday or evening slot. We will also tell you where the appointment will be. Please note the details carefully, as it may not be at this surgery.
Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.
Click here to find out more about how we are improving access for you.
Emergencies - 423197
If you require urgent medical attention call 423197. If the surgery is closed an answering machine will give further advice. Call 423197 for urgent medical advice. If the problem is chest pain, collapse, severe shortness of breath or bleeding it may be appropriate to call 999.
You can use our Online Service - Emis Patient Access to:
- Book appointments
- Request repeat prescriptions
- View part of your medical record (allergies and immunisations)
To register for this service please come to the surgery to collect a form to complete and register, when you hand it back in we will need a form of photo ID.
Patient's that were registered with our previous Online Service will receive a letter in the post informing them of the new login details.
Please be aware that you can only use Emis Patient Access for these facilities. Please do not try to use other apps for these types of service.
If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel using our dedicated cancellation line. Frequent non attenders may be removed from the practice list.
Missing appointments wastes valuable time and resources, which could be used for other patients. On average we are experiencing 80 appointments per month wasted, this equates to 20 hours of doctor and nurse time being lost.