Join Our Patient Participation Group

The Chestnuts has a very well-established Patient Participation Group. The purpose of the group is to enable the patients to have a say in how the practice is run and what services we provide now and in the future. With the full support of the practice the PPG have undertaken health promotion days in our waiting room, helped improve our appointment system and highlighted any concerns with our facilities.

If you wish to be actively involved in the PPG or if you would like to receive our meeting minutes and practice newsletters by email, please contact our PPG Chairman – Dafydd Farr Jones via email: thechestnutssurgery@nhs.net

What is a Patient Participation Group?

Every PPG is unique, evolving to meet local needs. Most commonly, they work with their practices to offer the patient perspective on the services that are provided. PPGs also help to improve communication, encourage patients to take more responsibility for their health and provide practical support.

Patient participation is patients working with the practice to:

• Contribute to the continuous improvement of services
• Foster improved communication between the practice and patients
• Help patients to take more responsibility for their health
• Provide practice support and help implement change

PPGs are good for:

• Patients are responsible for their own health
• Patients have a better understanding and knowledge of practice and staff
• Patients benefit from improved communications with staff
• Patients will have constructive input for positive ideas and voice concerns

Patient Participation is not:

• A forum for complaints or personal issues (PPGs often reduce the number of complaints)
• A doctor 1.1 with patients who know them.
• A time-consuming activity for practice staff, the aim is to eventually be self-organised

Last Meeting Notes

Below is an attachment with our most recent PPG meeting notes. Please download the pdf to view.